# SendGrid: Incident updated: SMS Delivery Delays and Failures from Twilio to Telecall Brazil

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 08:23 UTC · Detected: 2026-10-23 08:23 UTC
- [Source: https://status.sendgrid.com/incidents/rz5vbrpyj4kj](https://status.sendgrid.com/incidents/rz5vbrpyj4kj)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/rz5vbrpyj4kj@3583901be693 → after incident\_version:258/rz5vbrpyj4kj@715883287143
- Change 1 of 1 for this incident

Incident page (full timeline): [SMS Delivery Delays and Failures from Twilio to Telecall Brazil](https://rewindex.com/company/sendgrid/incidents/rz5vbrpyj4kj.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-23 08:19 UTC

```diff
+ Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 08:23 UTC | Incident updated: SMS Delivery Delays and Failures from Twilio to Telecall Brazil (this change) | Normal progress |

All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/r5f2be1f400f9cc · Markdown: https://rewindex.com/change/r5f2be1f400f9cc.md · JSON: https://rewindex.com/api/v1/changes/r5f2be1f400f9cc · Generated 2026-10-24T16:07:03.953Z