SendGrid: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates
Affected components: CARRIER NETWORK - SMS, Middle East & AfricaSMS, Middle East & Africa
Timeline of updates
- investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Changes Rewindex caught on this incident
- Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates
- Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to United Arab Emirates
- Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates
Archive proof
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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).