rewindex

ChangesSendGridSMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates

SendGrid: Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates

Incident updateNot classified yetChanged stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what SendGrid removed; blue is what they added. Muted text is unchanged context.

ChangedTitle#1
Before: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to Etisalat United Arab Emirates
After: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates
ChangedStatus#2
Before: investigating
After: identified
AddedUpdateidentified#3
Before: not present
After: Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run () commits it.

History of this incident

TodayTuesday, October 20Tue, Oct 20

3 incident changes

All SendGrid changesSendGrid profileMarkdownJSON