# SendGrid: Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-20 21:23 UTC · Detected: 2026-10-20 21:23 UTC
- [Source: https://stspg.io/z5lcq64gvftr](https://stspg.io/z5lcq64gvftr)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/pwfkkq1r3jgd@c5bc6287d448 → after incident\_version:258/pwfkkq1r3jgd@781b8aab396f
- Change 1 of 3 for this incident

Incident page (full timeline): [SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates](https://rewindex.com/company/sendgrid/incidents/pwfkkq1r3jgd.md)
## What changed

**1. Changed: Title**

```diff
- SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to Etisalat United Arab Emirates
+ SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates
```

**2. Changed: Status**

```diff
- investigating
+ identified
```

**3. Added: Update** (identified) · 2026-10-20 21:04 UTC

```diff
+ Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 21:23 UTC | Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates (this change) |  |
| 2026-10-20 22:13 UTC | [Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to United Arab Emirates](https://rewindex.com/change/rbd3b950c34b508.md) |  |
| 2026-10-20 22:43 UTC | [Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates](https://rewindex.com/change/r2c8bfa34a4f9b8.md) |  |

Next: [change](https://rewindex.com/change/rbd3b950c34b508.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
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Canonical: https://rewindex.com/change/r18e043f6a482f5 · Markdown: https://rewindex.com/change/r18e043f6a482f5.md · JSON: https://rewindex.com/api/v1/changes/r18e043f6a482f5 · Generated 2026-10-21T00:24:37.251Z