# SendGrid: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-20 20:45 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 4 · Affected components: CARRIER NETWORK - SMS, Middle East & Africa, SMS, Middle East & Africa
- [Vendor status page: https://stspg.io/z5lcq64gvftr](https://stspg.io/z5lcq64gvftr)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-20 20:45 UTC: Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-20 21:04 UTC: Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-20 22:08 UTC: Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-20 22:32 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-20 21:23 UTC: [Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates](https://rewindex.com/change/r18e043f6a482f5.md)
- 2026-10-20 22:13 UTC: [Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to United Arab Emirates](https://rewindex.com/change/rbd3b950c34b508.md)
- 2026-10-20 22:43 UTC: [Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates](https://rewindex.com/change/r2c8bfa34a4f9b8.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/pwfkkq1r3jgd · Markdown: https://rewindex.com/company/sendgrid/incidents/pwfkkq1r3jgd.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/pwfkkq1r3jgd · Generated 2026-10-20T23:38:19.904Z