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SendGrid: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada

MinorStatus: resolvededitedStarted Resolved (6.7 h)8 updatesstatus.sendgrid.com (opens in new tab)

Affected components: CARRIER NETWORK - SMS Long Code, North AmericaCARRIER NETWORK - SMS Short Code, North AmericaCARRIER NETWORK - SMS Toll-Free, North AmericaSMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North America

Timeline of updates

  1. identified

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States and Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in United States of America & Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries in North America. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  6. monitoring

    We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring

    We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved

    The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United States and Canada are operating normally.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.sendgrid.com (opens in new tab).

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