# SendGrid: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 12:29 UTC · Resolved: 2026-10-23 19:12 UTC · Duration: 6.7 h
- Updates: 8 · Affected components: CARRIER NETWORK - SMS Long Code, North America, CARRIER NETWORK - SMS Short Code, North America, CARRIER NETWORK - SMS Toll-Free, North America, SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America
- [Vendor status page: https://status.sendgrid.com/incidents/8l8ng5ylhx76](https://status.sendgrid.com/incidents/8l8ng5ylhx76)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **identified** 2026-10-23 12:29 UTC: Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 12:42 UTC: Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 12:50 UTC: Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States and Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 13:51 UTC: Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in United States of America & Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-23 15:52 UTC: Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries in North America. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-23 16:35 UTC: We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-23 18:36 UTC: We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **resolved** 2026-10-23 19:12 UTC: The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United States and Canada are operating normally.

## Rewindex changes for this incident

- 2026-10-23 12:43 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States](https://rewindex.com/change/rc93b31b732968f.md)
- 2026-10-23 12:53 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada](https://rewindex.com/change/r1eb4beddcbff25.md)
- 2026-10-23 13:53 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States of America & Canada](https://rewindex.com/change/r768896ec82f7ae.md)
- 2026-10-23 15:54 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America](https://rewindex.com/change/rbbb1d075886273.md)
- 2026-10-23 16:43 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America](https://rewindex.com/change/r843794f9f82285.md)
- 2026-10-23 18:43 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America](https://rewindex.com/change/rfa0b1b3be5a86e.md)
- 2026-10-23 19:13 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada](https://rewindex.com/change/rff40b912760d60.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/8l8ng5ylhx76 · Markdown: https://rewindex.com/company/sendgrid/incidents/8l8ng5ylhx76.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/8l8ng5ylhx76 · Generated 2026-10-24T11:07:27.371Z