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Salesloft: Groove Dialer: Calls failing for some customers

MajorStatus: resolvededitedStarted Resolved (3.7 h)5 updatesstatus.salesloft.com (opens in new tab)

Affected components: Groove

Timeline of updates

  1. investigating

    Some Groove customers are seeing errors when placing calls from the dialer. The full impact is not yet known. Our engineering team is actively investigating.

  2. investigating

    Our engineers are actively investigating call issues with Dialer. Next update shall be provided in 30min

  3. identified

    Out engineers have identified the root cause and working on a fix.

  4. monitoring

    Our engineers have identified and remediated the issue for Groove dialer calls. We continue to monitor.

  5. resolved

    We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.salesloft.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Salesloft, started 2026-10-27 13:33 UTC, resolved after 3.7 h, 5 update(s); edited after publishing.

Title
Groove Dialer: Calls failing for some customers
Vendor
Salesloft
Date
URL
https://rewindex.com/company/salesloft/incidents/01M5YS1SESKXZNHSB47PX0108Q

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