# Salesloft: Groove Dialer: Calls failing for some customers

> Salesloft status incident “Groove Dialer: Calls failing for some customers” on 2026-10-27: impact major (vendor’s label), 3.7 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesloft/incidents/01M5YS1SESKXZNHSB47PX0108Q
Last updated: 2026-10-27T17:23:44Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-27 13:33 UTC · Resolved: 2026-10-27 17:14 UTC · Duration: 3.7 h
- Updates: 5 · Affected components: Groove
- [Vendor status page: https://status.salesloft.com/incidents/01M5YS1SESKXZNHSB47PX0108Q](https://status.salesloft.com/incidents/01M5YS1SESKXZNHSB47PX0108Q)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)

## Timeline of updates

- **investigating** 2026-10-27 13:33 UTC: Some Groove customers are seeing errors when placing calls from the dialer. The full impact is not yet known. Our engineering team is actively investigating.
- **investigating** 2026-10-27 14:19 UTC: Our engineers are actively investigating call issues with Dialer. Next update shall be provided in 30min
- **identified** 2026-10-27 15:54 UTC: Out engineers have identified the root cause and working on a fix.
- **monitoring** 2026-10-27 15:55 UTC: Our engineers have identified and remediated the issue for Groove dialer calls. We continue to monitor.
- **resolved** 2026-10-27 17:14 UTC: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

## Rewindex changes for this incident

- 2026-10-27 13:33 UTC: [Major incident: Groove Dialer: Calls failing for some customers](https://rewindex.com/change/i2897fa87314113.md)
- 2026-10-27 14:23 UTC: [Incident updated: Groove Dialer: Calls failing for some customers](https://rewindex.com/change/r8a01d3b1055b71.md)
- 2026-10-27 16:03 UTC: [Incident updated: Groove Dialer: Calls failing for some customers](https://rewindex.com/change/r9a302319cc611b.md)
- 2026-10-27 17:23 UTC: [Incident updated: Groove Dialer: Calls failing for some customers](https://rewindex.com/change/r36ceecbaba6dea.md)

## Cite this

Status incident (vendor impact label: major) posted by Salesloft, started 2026-10-27 13:33 UTC, resolved after 3.7 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/salesloft/incidents/01M5YS1SESKXZNHSB47PX0108Q
- Citation: Salesloft, “Groove Dialer: Calls failing for some customers” (2026-10-27 13:33 UTC). Archived by Rewindex: https://rewindex.com/company/salesloft/incidents/01M5YS1SESKXZNHSB47PX0108Q (CC BY 4.0).
- Markdown link: `[Salesloft: Groove Dialer: Calls failing for some customers (2026-10-27)](https://rewindex.com/company/salesloft/incidents/01M5YS1SESKXZNHSB47PX0108Q)`


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Canonical: https://rewindex.com/company/salesloft/incidents/01M5YS1SESKXZNHSB47PX0108Q · Markdown: https://rewindex.com/company/salesloft/incidents/01M5YS1SESKXZNHSB47PX0108Q.md · JSON: https://rewindex.com/api/v1/companies/salesloft/incidents/01M5YS1SESKXZNHSB47PX0108Q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:04:21.312Z