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Salesforce: Mule Soft Feature Degradation: APIManager

MinorStatus: resolvededitedStarted Resolved (1.8 h)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: APIManager2 instances

Timeline of updates

  1. update

    Customers using MuleSoft application programming interfaces (APIs) protected by Service Level Agreement (SLA)-based rate limiting policies may receive "401 Unauthorized" errors, even with valid client credentials. As a result, API calls are rejected. This affects CloudHub 1.0, CloudHub 2.0, and Hybrid runtimes.

    We identified an issue with a feature setting and began deploying a fix at 23:30 UTC. We'll confirm once the fix is complete and the errors stop.

    We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    Customers using MuleSoft application programming interfaces (APIs) protected by service level agreement (SLA)-based rate limiting policies can now make requests successfully, without receiving 401 Unauthorized (access denied) errors. We deployed the fix to all impacted regions. We completed validation and confirmed that services are restored.

    We apologize for how this incident affected you and your business. We will complete a full investigation to establish the technical trigger and underlying cause, and to put preventive actions in place so this doesn't happen again.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-11-09 22:59 UTC, resolved after 1.8 h, 2 update(s); edited after publishing.

Title
Mule Soft Feature Degradation: APIManager
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004586

Salesforce profileRecent Salesforce incidentsAll outages on November 9, 2026Salesforce in November 2026MarkdownJSON