# Salesforce: Mule Soft Feature Degradation: APIManager

> Salesforce status incident “Mule Soft Feature Degradation: APIManager” on 2026-11-09: impact minor (vendor’s label), 1.8 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004586
Last updated: 2026-11-10T01:03:00Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-09 22:59 UTC · Resolved: 2026-11-10 00:45 UTC · Duration: 1.8 h
- Updates: 2 · Affected components: APIManager, 2 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004586](https://status.salesforce.com/incidents/20004586)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-11-09 23:54 UTC: Customers using MuleSoft application programming interfaces (APIs) protected by Service Level Agreement (SLA)-based rate limiting policies may receive "401 Unauthorized" errors, even with valid client credentials. As a result, API calls are rejected. This affects CloudHub 1.0, CloudHub 2.0, and Hybrid runtimes. We identified an issue with a feature setting and began deploying a fix at 23:30 UTC. We'll confirm once the fix is complete and the errors stop. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-11-10 01:00 UTC: Customers using MuleSoft application programming interfaces (APIs) protected by service level agreement (SLA)-based rate limiting policies can now make requests successfully, without receiving 401 Unauthorized (access denied) errors. We deployed the fix to all impacted regions. We completed validation and confirmed that services are restored. We apologize for how this incident affected you and your business. We will complete a full investigation to establish the technical trigger and underlying cause, and to put preventive actions in place so this doesn't happen again.

## Rewindex changes for this incident

- 2026-11-10 01:03 UTC: [Incident updated: Mule Soft Feature Degradation: APIManager](https://rewindex.com/change/r4562cb2a404cc1.md)

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-11-09 22:59 UTC, resolved after 1.8 h, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004586
- Citation: Salesforce, “Mule Soft Feature Degradation: APIManager” (2026-11-09 22:59 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004586 (CC BY 4.0).
- Markdown link: `[Salesforce: Mule Soft Feature Degradation: APIManager (2026-11-09)](https://rewindex.com/company/salesforce/incidents/20004586)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004586 · Markdown: https://rewindex.com/company/salesforce/incidents/20004586.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004586 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:28:35.880Z