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Salesforce: Salesforce Data Cloud Feature Disruption: Customer360 Audiences

MajorStatus: resolvededitedStarted Resolved (4 d)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: Customer360 Audiences1 instance

Timeline of updates

  1. update

    The Technology team is undertaking a rollback of a recent change that correlates to the beginning of this event and may be the trigger for this issue. The Technology team is also investigating a workaround for customers while remediation work continues. We’ll provide an update upon significant update, or sooner if additional information becomes available.

  2. resolved

    We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Salesforce, started 2026-11-02 19:47 UTC, resolved after 4 d, 2 update(s); edited after publishing.

Title
Salesforce Data Cloud Feature Disruption: Customer360 Audiences
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004583

Salesforce profileRecent Salesforce incidentsAll outages on November 2, 2026Salesforce in November 2026MarkdownJSON