# Salesforce: Salesforce Data Cloud Feature Disruption: Customer360 Audiences

> Salesforce status incident “Salesforce Data Cloud Feature Disruption: Customer360 Audiences” on 2026-11-02: impact major (vendor’s label), 4 d, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004583
Last updated: 2026-11-07T03:03:00Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-02 19:47 UTC · Resolved: 2026-11-07 01:50 UTC · Duration: 4 d
- Updates: 2 · Affected components: Customer360 Audiences, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004583](https://status.salesforce.com/incidents/20004583)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-11-07 02:46 UTC: The Technology team is undertaking a rollback of a recent change that correlates to the beginning of this event and may be the trigger for this issue. The Technology team is also investigating a workaround for customers while remediation work continues. We’ll provide an update upon significant update, or sooner if additional information becomes available.
- **resolved** 2026-11-07 03:00 UTC: We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

## Rewindex changes for this incident

- 2026-11-02 19:47 UTC: [Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences](https://rewindex.com/change/i85aa249b896711.md)
- 2026-11-07 03:03 UTC: [Incident updated: Salesforce Data Cloud Feature Disruption: Customer360 Audiences](https://rewindex.com/change/re1ff08f166e16c.md)

## Cite this

Status incident (vendor impact label: major) posted by Salesforce, started 2026-11-02 19:47 UTC, resolved after 4 d, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004583
- Citation: Salesforce, “Salesforce Data Cloud Feature Disruption: Customer360 Audiences” (2026-11-02 19:47 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004583 (CC BY 4.0).
- Markdown link: `[Salesforce: Salesforce Data Cloud Feature Disruption: Customer360 Audiences (2026-11-02)](https://rewindex.com/company/salesforce/incidents/20004583)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004583 · Markdown: https://rewindex.com/company/salesforce/incidents/20004583.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004583 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-07T16:40:32.185Z