Companies/Salesforce/Incidents

Salesforce: Mule Soft Feature Disruption: Runtime Manager

Affected components: Runtime Manager1 instance

Timeline of updates

1. update2026-10-23 16:59 UTC

   We're aware of an issue affecting Runtime Manager in the Government Cloud environment. Schedules for some customers are running about 7 hours later than configured. The issue is linked to a time zone setting on the affected servers. We have corrected the time zone settings and are restarting the affected servers. We're monitoring to confirm schedules return to their configured times and will provide an update in 60 minutes or as more information becomes available.

2. update2026-10-23 17:38 UTC

   Scheduled jobs for some Government Cloud customers, which were running about 7 hours later than configured, are now running at their configured times. The issue was linked to a time zone setting on the affected servers. We corrected the setting and restarted the affected servers, and validation confirmed the fix. Some customers may see duplicate runs of scheduled jobs caused by the restarts. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Changes Rewindex caught on this incident

• Oct 23Incident updated: Mule Soft Feature Disruption: Runtime Manager
• Oct 23Incident updated: Mule Soft Feature Disruption: Runtime Manager

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

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