# Salesforce: Mule Soft Feature Disruption: Runtime Manager

> Salesforce status incident “Mule Soft Feature Disruption: Runtime Manager” on 2026-10-22: impact minor (vendor’s label), 26 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004525
Last updated: 2026-10-23T18:03:00Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-22 15:00 UTC · Resolved: 2026-10-23 17:12 UTC · Duration: 26 h
- Updates: 2 · Affected components: Runtime Manager, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004525](https://status.salesforce.com/incidents/20004525)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-10-23 16:59 UTC: We're aware of an issue affecting Runtime Manager in the Government Cloud environment. Schedules for some customers are running about 7 hours later than configured. The issue is linked to a time zone setting on the affected servers. We have corrected the time zone settings and are restarting the affected servers. We're monitoring to confirm schedules return to their configured times and will provide an update in 60 minutes or as more information becomes available.
- **update** 2026-10-23 17:38 UTC: Scheduled jobs for some Government Cloud customers, which were running about 7 hours later than configured, are now running at their configured times. The issue was linked to a time zone setting on the affected servers. We corrected the setting and restarted the affected servers, and validation confirmed the fix. Some customers may see duplicate runs of scheduled jobs caused by the restarts. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Rewindex changes for this incident

- 2026-10-23 17:03 UTC: [Incident updated: Mule Soft Feature Disruption: Runtime Manager](https://rewindex.com/change/rc61c82dd281e08.md)
- 2026-10-23 18:03 UTC: [Incident updated: Mule Soft Feature Disruption: Runtime Manager](https://rewindex.com/change/r513098e3f2d059.md)

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-10-22 15:00 UTC, resolved after 26 h, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004525
- Citation: Salesforce, “Mule Soft Feature Disruption: Runtime Manager” (2026-10-22 15:00 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004525 (CC BY 4.0).
- Markdown link: `[Salesforce: Mule Soft Feature Disruption: Runtime Manager (2026-10-22)](https://rewindex.com/company/salesforce/incidents/20004525)`


---
Canonical: https://rewindex.com/company/salesforce/incidents/20004525 · Markdown: https://rewindex.com/company/salesforce/incidents/20004525.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004525 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:22:29.776Z