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Salesforce: Service Disruption: Core Service

MajorStatus: resolvedStarted Resolved (2.3 h)1 updatestatus.salesforce.com (opens in new tab)
Summary

Salesforce reported a major Core Service outage affecting 1 instance, preventing users from logging in and accessing their orgs from 2026-10-23 01:25 UTC to 2026-10-23 03:40 UTC (2 h 15 min). A recent release disrupted login-session creation; Salesforce rolled it back and confirmed access was restored.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Core Service1 instance

Timeline of updates

  1. update

    We have resolved the issue that prevented users from logging in and accessing their orgs. We identified an issue introduced by a recent release that disrupted the creation of login sessions. We rolled back the affected release and confirmed that access has been restored. Users can now log in and access their orgs.
    We sincerely apologize for the disruption and its impact on your business. We will conduct a thorough investigation to determine the technical trigger, identify the underlying root cause, and implement preventive measures to reduce the risk of recurrence.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Salesforce, started 2026-10-23 01:25 UTC, resolved after 2.3 h, 1 update(s).

Title
Service Disruption: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004515

Salesforce profileRecent Salesforce incidentsAll outages on October 23, 2026Salesforce in October 2026MarkdownJSON