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ChangesSalesforceService Disruption: Core Service

Salesforce: Major incident: Service Disruption: Core Service

Major incidentoutage (model (Jev), 100%)Changed Detected status.salesforce.com (opens in new tab)
Summary

Salesforce reported a major Core Service outage affecting 1 instance, preventing users from logging in and accessing their orgs from 2026-10-23 01:25 UTC to 2026-10-23 03:40 UTC (2 h 15 min). A recent release disrupted login-session creation; Salesforce rolled it back and confirmed access was restored.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Service Disruption: Core Service
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-10-23 01:25 UTC
AddedResolved time#5
Before: not present
After: 2026-10-23 03:40 UTC
AddedAffected components#6
Before: not present
After: 1 instance, Core Service
AddedUpdateupdate#7
Before: not present
After: We have resolved the issue that prevented users from logging in and accessing their orgs. We identified an issue introduced by a recent release that disrupted the creation of login sessions. We rolled back the affected release and confirmed that access has been restored. Users can now log in and access their orgs. We sincerely apologize for the disruption and its impact on your business. We will conduct a thorough investigation to determine the technical trigger, identify the underlying root cause, and implement preventive measures to reduce the risk of recurrence.

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History of this incident

Friday, October 23

1 incident change

Cite this

Major incident: Service Disruption: Core Service on Salesforce’s status page, changed 2026-10-23 01:25 UTC (change 1 of 1).

Title
Major incident: Service Disruption: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/change/ie57c01645761ef

All Salesforce changesSalesforce profileMarkdownJSON