rewindex

CompaniesSalesforceIncidents

Salesforce: Feature Perf Degradation: Prompt Studio

MinorStatus: resolvedStarted Resolved (1.3 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Prompt Studio20 instances

Timeline of updates

  1. update

    We've resolved an incident where a subset of customers using certain third-party hosted artificial intelligence (AI) models in Prompt Builder and prompt templates received errors when submitting requests. Service has recovered, and these features are available again.
    We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-10-22 03:51 UTC, resolved after 1.3 h, 1 update(s).

Title
Feature Perf Degradation: Prompt Studio
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004510

Salesforce profileRecent Salesforce incidentsAll outages on October 22, 2026Salesforce in October 2026MarkdownJSON