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Salesforce: Feature Perf Degradation: Customer360 Audiences

MinorStatus: resolvededitedStarted Resolved (2 d)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: Customer360 Audiences14 instances

Timeline of updates

  1. update

    We’ve investigated and resolved an issue where Identity Resolution was not completing normally. Customers using the affected feature saw errors, and new data was not being populated in the unified profile table. Existing data remained usable. We traced the trigger to a recent release, and deployed a fix. Identity Resolution is now operating normally.

    We apologize for the impact this incident had on you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

  2. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-10-19 15:30 UTC, resolved after 2 d, 2 update(s); edited after publishing.

Title
Feature Perf Degradation: Customer360 Audiences
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004509

Salesforce profileRecent Salesforce incidentsAll outages on October 19, 2026Salesforce in October 2026MarkdownJSON