# Salesforce: Feature Perf Degradation: Customer360 Audiences

> Salesforce status incident “Feature Perf Degradation: Customer360 Audiences” on 2026-10-19: impact minor (vendor’s label), 2 d, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004509
Last updated: 2026-10-22T03:33:00Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-19 15:30 UTC · Resolved: 2026-10-21 22:33 UTC · Duration: 2 d
- Updates: 2 · Affected components: Customer360 Audiences, 14 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004509](https://status.salesforce.com/incidents/20004509)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-10-21 22:43 UTC: We’ve investigated and resolved an issue where Identity Resolution was not completing normally. Customers using the affected feature saw errors, and new data was not being populated in the unified profile table. Existing data remained usable. We traced the trigger to a recent release, and deployed a fix. Identity Resolution is now operating normally. We apologize for the impact this incident had on you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
- **update** 2026-10-22 03:17 UTC: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

## Rewindex changes for this incident

- 2026-10-22 03:33 UTC: [Incident updated: Feature Perf Degradation: Customer360 Audiences](https://rewindex.com/change/r87d479cc888910.md)

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-10-19 15:30 UTC, resolved after 2 d, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004509
- Citation: Salesforce, “Feature Perf Degradation: Customer360 Audiences” (2026-10-19 15:30 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004509 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Perf Degradation: Customer360 Audiences (2026-10-19)](https://rewindex.com/company/salesforce/incidents/20004509)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004509 · Markdown: https://rewindex.com/company/salesforce/incidents/20004509.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004509 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:59:16.065Z