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Salesforce: Mule Soft Service Disruption: Anypoint MQ-Broker-us-east-1, Anypoint MQ-Stats-us-east-1

Affected components: Anypoint MQ-Broker-us-east-1Anypoint MQ-Stats-us-east-11 instance

Timeline of updates

1. update2025-10-20 18:56 UTC

   Between 06:50 UTC and 17:37 UTC, we noted a service disruption impacting the Anypoint MQ instances. During this time, customers may have experienced issues with Anypoint Broker and Stats services. We identified an issue with a third-party vendor, that is likely linked to this service disruption. Our teams collaborated with them to resolve this issue and services were restored as of 17:37 UTC. After a brief period of monitoring, we can confirm that customers should no longer experience any impact with Anypoint MQ services. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Rewindex changes for this incident

• Major incident: Mule Soft Service Disruption: Anypoint MQ-Broker-us-east-1, Anypoint MQ-Stats-us-east-1 2025-10-20 06:50 UTC

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