Rippling: Login outage

Impact: criticalStatus: resolvedStarted 2025-11-18 13:38 UTCResolved 2025-11-18 17:30 UTC (3.9 h)4 updatesSource: stspg.io

Summary

Rippling customers could not log in during a critical outage affecting Authentication and Identity & App Management - Authentication. The incident started at 2025-11-18 13:38 UTC and was resolved at 2025-11-18 17:30 UTC, lasting 3 h 52 min. Rippling attributed it to a third-party outage and reported implementing a fix at 14:21 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AuthenticationIdentity & App Management - Authentication

Timeline of updates

investigating2025-11-18 13:38 UTC
Rippling customers are unable to login due to a 3rd-party outage
identified2025-11-18 14:05 UTC
The issue has been identified and a fix is being implemented.
monitoring2025-11-18 14:21 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-11-18 17:30 UTC
This incident has been resolved

Rewindex changes for this incident

Critical incident: Login outage 2025-11-18 13:38 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Rippling profile · Recent Rippling incidents · Markdown · JSON