Changes / Rippling / Login outage
Rippling: Critical incident: Login outage
Summary
Rippling customers could not log in during a critical outage affecting Authentication and Identity & App Management - Authentication. The incident started at 2025-11-18 13:38 UTC and was resolved at 2025-11-18 17:30 UTC, lasting 3 h 52 min. Rippling attributed it to a third-party outage and reported implementing a fix at 14:21 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Login outage
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After: critical
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After: resolved
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After: 2025-11-18 13:38 UTC
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After: 2025-11-18 17:30 UTC
Before: not present
After: Authentication, Identity & App Management - Authentication
Before: not present
After: Rippling customers are unable to login due to a 3rd-party outage
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After: The issue has been identified and a fix is being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Login outage (this change) Rippling customers could not log in during a critical outage affecting Authentication and Identity & App Management - Authentication. The incident started at 2025-11-18 13:38 UTC and was resolved at 2025-11-18 17:30 UTC, lasting 3 h 52 min. Rippling attributed it to a third-party outage and reported implementing a fix at 14:21 UTC. | Major incident |