# Rippling: Critical incident: Login outage

**Summary:** Rippling customers could not log in during a critical outage affecting Authentication and Identity & App Management - Authentication. The incident started at 2025-11-18 13:38 UTC and was resolved at 2025-11-18 17:30 UTC, lasting 3 h 52 min. Rippling attributed it to a third-party outage and reported implementing a fix at 14:21 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 13:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/m44s4xw6zx0g](https://stspg.io/m44s4xw6zx0g)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/6mgc6hdfntb9@b00b6cc37e72
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Login outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 13:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 17:30 UTC
```

**6. Added: Affected components**

```diff
+ Authentication, Identity & App Management - Authentication
```

**7. Added: Update** (investigating) · 2025-11-18 13:38 UTC

```diff
+ Rippling customers are unable to login due to a 3rd-party outage
```

**8. Added: Update** (identified) · 2025-11-18 14:05 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-11-18 14:21 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-11-18 17:30 UTC

```diff
+ This incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 13:38 UTC | Critical incident: Login outage (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i22c3d29289b5e2 · Markdown: https://rewindex.com/change/i22c3d29289b5e2.md · JSON: https://rewindex.com/api/v1/changes/i22c3d29289b5e2 · Generated 2026-10-18T02:29:12.819Z