# Rippling: Login outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-11-18 13:38 UTC · Resolved: 2025-11-18 17:30 UTC · Duration: 3.9 h
- Updates: 4 · Affected components: Authentication, Identity & App Management - Authentication
- [Vendor status page: https://stspg.io/m44s4xw6zx0g](https://stspg.io/m44s4xw6zx0g)
- [Company: Rippling](https://rewindex.com/company/rippling.md)

## Summary

Rippling customers could not log in during a critical outage affecting Authentication and Identity & App Management - Authentication. The incident started at 2025-11-18 13:38 UTC and was resolved at 2025-11-18 17:30 UTC, lasting 3 h 52 min. Rippling attributed it to a third-party outage and reported implementing a fix at 14:21 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-18 13:38 UTC: Rippling customers are unable to login due to a 3rd-party outage
- **identified** 2025-11-18 14:05 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-11-18 14:21 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-11-18 17:30 UTC: This incident has been resolved

## Rewindex changes for this incident

- 2025-11-18 13:38 UTC: [Critical incident: Login outage](https://rewindex.com/change/i22c3d29289b5e2.md)


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Canonical: https://rewindex.com/company/rippling/incidents/6mgc6hdfntb9 · Markdown: https://rewindex.com/company/rippling/incidents/6mgc6hdfntb9.md · JSON: https://rewindex.com/api/v1/companies/rippling/incidents/6mgc6hdfntb9 · Generated 2026-10-18T12:21:57.046Z