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Retell AI: Inbound calling not connecting

MajorStatus: resolvedStarted Resolved (1.7 h)4 updatesstspg.io (opens in new tab)

Affected components: End to End Calling - Phone CallPhone Call

Timeline of updates

  1. investigating

    We identified that certain number's inbound is not connecting, investigating. Outbound is not impacted.

  2. identified

    The issue was identified as a datacenter issue from underlying telephony provider, where 2 out of 3 datacenters failed to deliver webhook to Retell backend server.

  3. monitoring

    This has been fixed, we are monitoring.

  4. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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