# Retell AI: Inbound calling not connecting

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-29 14:00 UTC · Resolved: 2026-07-29 15:42 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: End to End Calling - Phone Call, Phone Call
- [Vendor status page: https://stspg.io/tsnvgr35lywv](https://stspg.io/tsnvgr35lywv)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **investigating** 2026-07-29 14:55 UTC: We identified that certain number's inbound is not connecting, investigating. Outbound is not impacted.
- **identified** 2026-07-29 15:35 UTC: The issue was identified as a datacenter issue from underlying telephony provider, where 2 out of 3 datacenters failed to deliver webhook to Retell backend server.
- **monitoring** 2026-07-29 15:39 UTC: This has been fixed, we are monitoring.
- **resolved** 2026-07-29 15:42 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-29 14:00 UTC: [Major incident: Inbound calling not connecting](https://rewindex.com/change/i99050bd1640be4.md)


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Canonical: https://rewindex.com/company/retell-ai/incidents/b3bdg8661m8q · Markdown: https://rewindex.com/company/retell-ai/incidents/b3bdg8661m8q.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/b3bdg8661m8q · Generated 2026-10-20T03:13:47.643Z