ChangesRetell AIInbound calling not connecting
Retell AI: Major incident: Inbound calling not connecting
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Retell AI removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Inbound calling not connecting
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-29 14:00 UTC
Before: not present
After: 2026-07-29 15:42 UTC
Before: not present
After: End to End Calling - Phone Call, Phone Call
Before: not present
After: We identified that certain number's inbound is not connecting, investigating. Outbound is not impacted.
Before: not present
After: The issue was identified as a datacenter issue from underlying telephony provider, where 2 out of 3 datacenters failed to deliver webhook to Retell backend server.
Before: not present
After: This has been fixed, we are monitoring.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Wednesday, July 29
1 incident change
- MajorMajor incident
Inbound calling not connectingthis change