Render: Connectivity issues for static sites and web services
Timeline of updates
- resolved
We have not observed any further errors and all previously impacted sites are fully operational. Equinix has put in place a fix and shared that the outage was caused by an erroneous prefix list update based on an incomplete prefix list returned by RADb (https://www.radb.net/ (opens in new tab)) during an outage. Render will continue to explore redundancy options to mitigate the failure mode that occurred here in the future. Customers who implemented a temporary A record change per the mitigation suggested earlier in the incident must revert that change as soon as possible and point back to the old IP.
From Render’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.render.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Render, started 2021-05-10 04:44 UTC, resolved after 11 h, 1 update(s).
- Title
- Connectivity issues for static sites and web services
- Vendor
- Render
- Date
- URL
- https://rewindex.com/company/render/incidents/jddrc60167vf
Render profileRecent Render incidentsAll outages on May 10, 2021Render in May 2021MarkdownJSON