# Render: Connectivity issues for static sites and web services

> Render status incident “Connectivity issues for static sites and web services” on 2021-05-10: impact minor (vendor’s label), 11 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/render/incidents/jddrc60167vf
Last updated: 2021-05-10T15:24:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-10 04:44 UTC · Resolved: 2021-05-10 15:24 UTC · Duration: 11 h
- Updates: 1
- [Vendor status page: https://status.render.com/incidents/jddrc60167vf](https://status.render.com/incidents/jddrc60167vf)
- [Company: Render](https://rewindex.com/company/render.md)

## Timeline of updates

- **resolved** 2021-05-10 15:24 UTC: We have not observed any further errors and all previously impacted sites are fully operational. Equinix has put in place a fix and shared that the outage was caused by an erroneous prefix list update based on an incomplete prefix list returned by RADb (https://www.radb.net/) during an outage. Render will continue to explore redundancy options to mitigate the failure mode that occurred here in the future. Customers who implemented a temporary A record change per the mitigation suggested earlier in the incident must revert that change as soon as possible and point back to the old IP.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Render, started 2021-05-10 04:44 UTC, resolved after 11 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/render/incidents/jddrc60167vf
- Citation: Render, “Connectivity issues for static sites and web services” (2021-05-10 04:44 UTC). Archived by Rewindex: https://rewindex.com/company/render/incidents/jddrc60167vf (CC BY 4.0).
- Markdown link: `[Render: Connectivity issues for static sites and web services (2021-05-10)](https://rewindex.com/company/render/incidents/jddrc60167vf)`


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Canonical: https://rewindex.com/company/render/incidents/jddrc60167vf · Markdown: https://rewindex.com/company/render/incidents/jddrc60167vf.md · JSON: https://rewindex.com/api/v1/companies/render/incidents/jddrc60167vf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:35:29.844Z