Companies/Redis/Incidents

Redis: AWS services issue

Timeline of updates

1. update2025-10-20 07:00 UTC

   ➡️ Monitoring — We are aware of an ongoing issue impacting AWS services in the US-EAST-1 region. Some Redis Cloud customers in this region may experience latency or brief connectivity interruptions. Our teams are closely monitoring the situation and will share updates as they become available.

2. update2025-10-20 11:41 UTC

   ➡️ Monitoring — AWS services in the US-EAST-1 cloud region are now in a recovering state following an identified issue with their DNS services. We continue to monitor closely until AWS confirms full resolution.

3. update2025-10-20 18:43 UTC

   ➡️ Monitoring — We continue to monitor the recovery of AWS services in the US-EAST-1 region. Our teams remain fully engaged and are tracking the event closely. If you have any questions or need assistance, please contact Redis Support.

4. update2025-10-21 00:00 UTC

   ➡️ Resolved — We'd like to let you know that AWS has confirmed full resolution of the DNS issue affecting services in the US-EAST-1 region. All Redis Cloud environments are operating as expected.

   If you have any questions or concerns, please do not hesitate to contact Redis support.

Impact, status and times are the vendor’s own, as last archived. View on status.redis.io (opens in new tab).

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