# Redis: AWS services issue

> Redis status incident “AWS services issue” on 2025-10-20: impact minor (vendor’s label), 17 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/redis/incidents/b3b8f1cd-b24d-43f8-b53d-058517452c45
Last updated: 2025-10-21T00:00:47Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 07:00 UTC · Resolved: 2025-10-21 00:00 UTC · Duration: 17 h
- Updates: 4
- [Vendor status page: https://status.redis.io/incidents/b3b8f1cd-b24d-43f8-b53d-058517452c45](https://status.redis.io/incidents/b3b8f1cd-b24d-43f8-b53d-058517452c45)
- [Company: Redis](https://rewindex.com/company/redis.md)

## Timeline of updates

- **update** 2025-10-20 07:00 UTC: ➡️ Monitoring — We are aware of an ongoing issue impacting AWS services in the US-EAST-1 region. Some Redis Cloud customers in this region may experience latency or brief connectivity interruptions. Our teams are closely monitoring the situation and will share updates as they become available.
- **update** 2025-10-20 11:41 UTC: ➡️ Monitoring — AWS services in the US-EAST-1 cloud region are now in a recovering state following an identified issue with their DNS services. We continue to monitor closely until AWS confirms full resolution.
- **update** 2025-10-20 18:43 UTC: ➡️ Monitoring — We continue to monitor the recovery of AWS services in the US-EAST-1 region. Our teams remain fully engaged and are tracking the event closely. If you have any questions or need assistance, please contact Redis Support.
- **update** 2025-10-21 00:00 UTC: ➡️ Resolved — We'd like to let you know that AWS has confirmed full resolution of the DNS issue affecting services in the US-EAST-1 region. All Redis Cloud environments are operating as expected. If you have any questions or concerns, please do not hesitate to contact Redis support.

## Cite this

Status incident (vendor impact label: minor) posted by Redis, started 2025-10-20 07:00 UTC, resolved after 17 h, 4 update(s).

- Canonical URL: https://rewindex.com/company/redis/incidents/b3b8f1cd-b24d-43f8-b53d-058517452c45
- Citation: Redis, “AWS services issue” (2025-10-20 07:00 UTC). Archived by Rewindex: https://rewindex.com/company/redis/incidents/b3b8f1cd-b24d-43f8-b53d-058517452c45 (CC BY 4.0).
- Markdown link: `[Redis: AWS services issue (2025-10-20)](https://rewindex.com/company/redis/incidents/b3b8f1cd-b24d-43f8-b53d-058517452c45)`


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Canonical: https://rewindex.com/company/redis/incidents/b3b8f1cd-b24d-43f8-b53d-058517452c45 · Markdown: https://rewindex.com/company/redis/incidents/b3b8f1cd-b24d-43f8-b53d-058517452c45.md · JSON: https://rewindex.com/api/v1/companies/redis/incidents/b3b8f1cd-b24d-43f8-b53d-058517452c45 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:12:06.733Z