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QuickBooks Online: Duplicate transactions affecting some Payroll and Payments customers

Affected components: Intuit Enterprise Suite (IES) - United StatesUnited StatesQuickBooks Online - United StatesUnited States

Timeline of updates

1. monitoring2026-09-16 17:30 UTC

   We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions. If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.

2. monitoring2026-09-16 17:31 UTC

   We are continuing to monitor for any further issues.

3. resolved2026-09-16 23:02 UTC

   This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). QuickBooks Online profile · Recent QuickBooks Online incidents · Markdown · JSON