# QuickBooks Online: Duplicate transactions affecting some Payroll and Payments customers

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-16 17:30 UTC · Resolved: 2026-09-16 23:02 UTC · Duration: 5.5 h
- Updates: 3 · Affected components: Intuit Enterprise Suite (IES) - United States, United States, QuickBooks Online - United States, United States
- [Vendor status page: https://stspg.io/xb1ydhyptxc8](https://stspg.io/xb1ydhyptxc8)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **monitoring** 2026-09-16 17:30 UTC: We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions. If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.
- **monitoring** 2026-09-16 17:31 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-09-16 23:02 UTC: This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/nmcr9sjp2rbq · Markdown: https://rewindex.com/company/quickbooks-online/incidents/nmcr9sjp2rbq.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/nmcr9sjp2rbq · Generated 2026-10-18T11:29:13.638Z