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CompaniesQuickBooks OnlineIncidents

QuickBooks Online: Some customers are not receiving verification code via SMS when signing into QuickBooks.

No impact listedStatus: resolvedStarted Resolved (36 min)2 updatesstspg.io (opens in new tab)

Affected components: APACQuickBooks Online - AustraliaAPACQuickBooks Self-Employed - Australia

Timeline of updates

  1. investigating

    We are aware that some customers are not able to receive verification code via SMS / text message when signing into QuickBooks.
    Investigative work is in progress and we will share further update when it becomes available.
    Meanwhile as a workaround, please try to send verification code to email address.

  2. resolved

    We are pleased to share that a fix has been deployed to resolve the SMS code issue. You should now be able to receive verification code via SMS / text message when this method is selected.
    Thank you for being patient with us as we worked to resolve this.

Archive proof

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by QuickBooks Online, started 2024-06-20 01:34 UTC, resolved after 36 min, 2 update(s).

Title
Some customers are not receiving verification code via SMS when signing into QuickBooks.
Vendor
QuickBooks Online
Date
URL
https://rewindex.com/company/quickbooks-online/incidents/6908fd0zmcct

QuickBooks Online profileRecent QuickBooks Online incidentsAll outages on June 20, 2024QuickBooks Online in June 2024MarkdownJSON