# QuickBooks Online: Some customers are not receiving verification code via SMS when signing into QuickBooks.

> QuickBooks Online status incident “Some customers are not receiving verification code via SMS when signing into QuickBooks.” on 2024-06-20: impact none (vendor’s label), 36 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/6908fd0zmcct
Last updated: 2024-06-20T02:09:55Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-06-20 01:34 UTC · Resolved: 2024-06-20 02:09 UTC · Duration: 36 min
- Updates: 2 · Affected components: APAC, QuickBooks Online - Australia, APAC, QuickBooks Self-Employed - Australia
- [Vendor status page: https://stspg.io/9lsgwdd0hrjw](https://stspg.io/9lsgwdd0hrjw)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **investigating** 2024-06-20 01:34 UTC: We are aware that some customers are not able to receive verification code via SMS / text message when signing into QuickBooks. Investigative work is in progress and we will share further update when it becomes available. Meanwhile as a workaround, please try to send verification code to email address.
- **resolved** 2024-06-20 02:09 UTC: We are pleased to share that a fix has been deployed to resolve the SMS code issue. You should now be able to receive verification code via SMS / text message when this method is selected. Thank you for being patient with us as we worked to resolve this.

## Cite this

Status incident (vendor impact label: none) posted by QuickBooks Online, started 2024-06-20 01:34 UTC, resolved after 36 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/6908fd0zmcct
- Citation: QuickBooks Online, “Some customers are not receiving verification code via SMS when signing into QuickBooks.” (2024-06-20 01:34 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/6908fd0zmcct (CC BY 4.0).
- Markdown link: `[QuickBooks Online: Some customers are not receiving verification code via SMS when signing into QuickBooks. (2024-06-20)](https://rewindex.com/company/quickbooks-online/incidents/6908fd0zmcct)`


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/6908fd0zmcct · Markdown: https://rewindex.com/company/quickbooks-online/incidents/6908fd0zmcct.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/6908fd0zmcct · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:42:17.105Z