Companies/PyPI (Python Infrastructure)/Incidents

PyPI (Python Infrastructure): docs.python.org backend down

Affected components: docs.python.org - Backendsdocs.python.org - docs.python.org - Backends

Timeline of updates

1. identified2022-08-26 13:19 UTC

   The backends for docs.python.org are currently unavailable. They became unresponsive at approximately 12:00 UTC and we have been unable to bring the cloud server back online via administration panel. We are working with our hosting provider to bring the host back online.

2. identified2022-08-26 13:20 UTC

   Our CDN will continue to serve pages that are cached, but some docs.python.org URLs will not be able to load. In the event of cache expiry some pages that were previously cached may become unavailable.

3. monitoring2022-08-26 13:43 UTC

   Host is back online and we are monitoring the status of the services it backs.

4. identified2022-08-26 14:03 UTC

   The underlying cause is that the host is running on a host with degraded storage performance. We will be taking the host back offline to migrate it to a new underlying system.

5. resolved2022-08-26 16:18 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Aug 26, 2022Critical incident: docs.python.org backend down

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

PyPI (Python Infrastructure) profileRecent PyPI (Python Infrastructure) incidentsMarkdownJSON