Rewindex

ChangesPyPI (Python Infrastructure)docs.python.org backend down

PyPI (Python Infrastructure): Critical incident: docs.python.org backend down

Major incidentcritical (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what PyPI (Python Infrastructure) removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: docs.python.org backend down
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2022-08-26 13:19 UTC
AddedResolved time#5
Before: not present
After: 2022-08-26 16:18 UTC
AddedAffected components#6
Before: not present
After: docs.python.org - Backends, docs.python.org - docs.python.org - Backends
AddedUpdateidentified#7
Before: not present
After: The backends for docs.python.org are currently unavailable. They became unresponsive at approximately 12:00 UTC and we have been unable to bring the cloud server back online via administration panel. We are working with our hosting provider to bring the host back online.
AddedUpdateidentified#8
Before: not present
After: Our CDN will continue to serve pages that are cached, but some docs.python.org URLs will not be able to load. In the event of cache expiry some pages that were previously cached may become unavailable.
AddedUpdatemonitoring#9
Before: not present
After: Host is back online and we are monitoring the status of the services it backs.
AddedUpdateidentified#10
Before: not present
After: The underlying cause is that the host is running on a host with degraded storage performance. We will be taking the host back offline to migrate it to a new underlying system.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Friday, August 26, 2022

1 incident change

All PyPI (Python Infrastructure) changesPyPI (Python Infrastructure) profileMarkdownJSON