# PyPI (Python Infrastructure): Critical incident: docs.python.org backend down

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2022-08-26 13:19 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/jtbs9zkzzlyn](https://stspg.io/jtbs9zkzzlyn)
- [Company: PyPI (Python Infrastructure)](https://rewindex.com/company/pypi.md)
- Versions: before (none: first archived) → after incident\_version:669/d8614rnx6tgg@5db557bb65bb
- Change 1 of 1 for this incident

Incident page (full timeline): [docs.python.org backend down](https://rewindex.com/company/pypi/incidents/d8614rnx6tgg.md)
## What changed

**1. Added: Title**

```diff
+ docs.python.org backend down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-08-26 13:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-08-26 16:18 UTC
```

**6. Added: Affected components**

```diff
+ docs.python.org - Backends, docs.python.org - docs.python.org - Backends
```

**7. Added: Update** (identified) · 2022-08-26 13:19 UTC

```diff
+ The backends for docs.python.org are currently unavailable. They became unresponsive at approximately 12:00 UTC and we have been unable to bring the cloud server back online via administration panel. We are working with our hosting provider to bring the host back online.
```

**8. Added: Update** (identified) · 2022-08-26 13:20 UTC

```diff
+ Our CDN will continue to serve pages that are cached, but some docs.python.org URLs will not be able to load. In the event of cache expiry some pages that were previously cached may become unavailable.
```

**9. Added: Update** (monitoring) · 2022-08-26 13:43 UTC

```diff
+ Host is back online and we are monitoring the status of the services it backs.
```

**10. Added: Update** (identified) · 2022-08-26 14:03 UTC

```diff
+ The underlying cause is that the host is running on a host with degraded storage performance. We will be taking the host back offline to migrate it to a new underlying system.
```

**11. Added: Update** (resolved) · 2022-08-26 16:18 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-08-26 13:19 UTC | Critical incident: docs.python.org backend down (this change) | critical |

All PyPI (Python Infrastructure) changes: [timeline](https://rewindex.com/company/pypi/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifcb417b41e1fd3 · Markdown: https://rewindex.com/change/ifcb417b41e1fd3.md · JSON: https://rewindex.com/api/v1/changes/ifcb417b41e1fd3 · Generated 2026-10-20T00:48:31.490Z