# PyPI (Python Infrastructure): docs.python.org backend down

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-08-26 13:19 UTC · Resolved: 2022-08-26 16:18 UTC · Duration: 3.0 h
- Updates: 5 · Affected components: docs.python.org - Backends, docs.python.org - docs.python.org - Backends
- [Vendor status page: https://stspg.io/jtbs9zkzzlyn](https://stspg.io/jtbs9zkzzlyn)
- [Company: PyPI (Python Infrastructure)](https://rewindex.com/company/pypi.md)

## Timeline of updates

- **identified** 2022-08-26 13:19 UTC: The backends for docs.python.org are currently unavailable. They became unresponsive at approximately 12:00 UTC and we have been unable to bring the cloud server back online via administration panel. We are working with our hosting provider to bring the host back online.
- **identified** 2022-08-26 13:20 UTC: Our CDN will continue to serve pages that are cached, but some docs.python.org URLs will not be able to load. In the event of cache expiry some pages that were previously cached may become unavailable.
- **monitoring** 2022-08-26 13:43 UTC: Host is back online and we are monitoring the status of the services it backs.
- **identified** 2022-08-26 14:03 UTC: The underlying cause is that the host is running on a host with degraded storage performance. We will be taking the host back offline to migrate it to a new underlying system.
- **resolved** 2022-08-26 16:18 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-08-26 13:19 UTC: [Critical incident: docs.python.org backend down](https://rewindex.com/change/ifcb417b41e1fd3.md)


---
Canonical: https://rewindex.com/company/pypi/incidents/d8614rnx6tgg · Markdown: https://rewindex.com/company/pypi/incidents/d8614rnx6tgg.md · JSON: https://rewindex.com/api/v1/companies/pypi/incidents/d8614rnx6tgg · Generated 2026-10-20T00:14:06.233Z