Pusher: Inaccurate Account Usage Warnings Reported
Affected components: Channels DashboardChannels Stats Integrations
Timeline of updates
- investigating
Some customers have received incorrect warnings about account usage or observed usage statistics that appear to be incorrect. We are investigating.
- resolved
We have resolved the statistics computation issue. Connection counts should be correct again and remain accurate going forward. Daily message volume counters will still show inflated usage until the end of the day; customers that are concerned about potential throttling due to breaching daily limits can reach out to customer support to ensure access remains uninterrupted.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
8a015e3d7828f3f7…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Pusher, started 2024-09-02 11:04 UTC, resolved after 53 min, 2 update(s).
- Title
- Inaccurate Account Usage Warnings Reported
- Vendor
- Pusher
- Date
- URL
- https://rewindex.com/company/pusher/incidents/5s22n6n887ym
Pusher profileRecent Pusher incidentsAll outages on September 2, 2024Pusher in September 2024MarkdownJSON