Companies/Prisma/Incidents

Prisma: Intermittent connection failures from Accelerate to Prisma Postgres databases in US East

Affected components: Prisma AcceleratePrisma Postgres

Timeline of updates

1. investigating2025-11-13 10:09 UTC

   We are currently investigating this issue.

2. identified2025-11-13 14:02 UTC

   We have identified degraded network connectivity between two upstream providers. We have reached out to the providers for a resolution.

3. monitoring2025-11-13 15:39 UTC

   Network connectivity between the upstream providers appears to be improving. We are continuing to monitor the issue.

4. monitoring2025-11-13 16:11 UTC

   Network connectivity appears to have returned to nominal performance. We are continuing to monitor.

5. resolved2025-11-13 17:01 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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