# Prisma: Intermittent connection failures from Accelerate to Prisma Postgres databases in US East

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-13 10:09 UTC · Resolved: 2025-11-13 17:01 UTC · Duration: 6.9 h
- Updates: 5 · Affected components: Prisma Accelerate, Prisma Postgres
- [Vendor status page: https://stspg.io/7ksbfycz3kd5](https://stspg.io/7ksbfycz3kd5)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2025-11-13 10:09 UTC: We are currently investigating this issue.
- **identified** 2025-11-13 14:02 UTC: We have identified degraded network connectivity between two upstream providers. We have reached out to the providers for a resolution.
- **monitoring** 2025-11-13 15:39 UTC: Network connectivity between the upstream providers appears to be improving. We are continuing to monitor the issue.
- **monitoring** 2025-11-13 16:11 UTC: Network connectivity appears to have returned to nominal performance. We are continuing to monitor.
- **resolved** 2025-11-13 17:01 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/prisma/incidents/p0cgg9m53q1g · Markdown: https://rewindex.com/company/prisma/incidents/p0cgg9m53q1g.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/p0cgg9m53q1g · Generated 2026-10-20T00:06:13.290Z