Prisma: Accelerate Outage (Investigation)
Timeline of updates
- resolved
Description: Accelerate raised an automatic incident for a potential warm pool issue due to failed queue messages. This was caused by a brief network disruption causing the requests to the warm pool manager to disconnect, while the operation to replace the instance succeeded. We've confirmed that all regions have a healthy number of warm instances and no impact service impact was identified. Affected users: none Root cause: queue messages not acknowledged Workarounds: not required
From Prisma’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on www.prisma-status.com (opens in new tab).