# Prisma: Accelerate Outage (Investigation)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-12-14 17:07 UTC · Resolved: 2023-12-14 18:12 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://www.prisma-status.com/incidents/nbybkxh3prbl](https://www.prisma-status.com/incidents/nbybkxh3prbl)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **resolved** 2023-12-14 18:12 UTC: Description: Accelerate raised an automatic incident for a potential warm pool issue due to failed queue messages. This was caused by a brief network disruption causing the requests to the warm pool manager to disconnect, while the operation to replace the instance succeeded. We've confirmed that all regions have a healthy number of warm instances and no impact service impact was identified. Affected users: none Root cause: queue messages not acknowledged Workarounds: not required

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/prisma/incidents/nbybkxh3prbl · Markdown: https://rewindex.com/company/prisma/incidents/nbybkxh3prbl.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/nbybkxh3prbl · Generated 2026-10-20T00:02:50.710Z