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Prisma: Issue Starting New Query Engines in AP South East

MinorStatus: resolvedStarted Resolved (3.1 h)3 updatesstspg.io (opens in new tab)

Affected components: Prisma AcceleratePrisma Postgres

Timeline of updates

  1. investigating

    Description: We are investigating an issue affecting AP South East in starting new query engines. Active query engines remain operational. Affected users: AP South East Root cause: Currently unknown Workarounds: None identified

  2. monitoring

    Errors creating query engines have come down; queries continue to execute as expected. We are keeping the status page open while we investigate the root cause and monitor the issue.

  3. resolved

    This incident has been resolved. The incident lasted 20 minutes and had minor impact on users in AP South East when creating new query engines.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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