# Prisma: Issue Starting New Query Engines in AP South East

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-24 07:34 UTC · Resolved: 2025-09-24 10:41 UTC · Duration: 3.1 h
- Updates: 3 · Affected components: Prisma Accelerate, Prisma Postgres
- [Vendor status page: https://stspg.io/t7k05377yyg8](https://stspg.io/t7k05377yyg8)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2025-09-24 07:34 UTC: Description: We are investigating an issue affecting AP South East in starting new query engines. Active query engines remain operational. Affected users: AP South East Root cause: Currently unknown Workarounds: None identified
- **monitoring** 2025-09-24 07:38 UTC: Errors creating query engines have come down; queries continue to execute as expected. We are keeping the status page open while we investigate the root cause and monitor the issue.
- **resolved** 2025-09-24 10:41 UTC: This incident has been resolved. The incident lasted 20 minutes and had minor impact on users in AP South East when creating new query engines.


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Canonical: https://rewindex.com/company/prisma/incidents/h4kv8hgq31s2 · Markdown: https://rewindex.com/company/prisma/incidents/h4kv8hgq31s2.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/h4kv8hgq31s2 · Generated 2026-10-19T23:15:47.354Z