Companies/Prisma/Incidents

Prisma: Increase in Accelerate cold start time

Affected components: Prisma AcceleratePrisma Postgres

Timeline of updates

1. investigating2026-04-01 22:15 UTC

   Description: We are investigating an issue where Accelerate cold starts have increased. Affected users: US East Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.

2. investigating2026-04-01 23:36 UTC

   We are continuing to investigate the issue. Affected users: US East, AP Northeast, AP Southeast, US West, EU Central Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.

3. identified2026-04-02 00:57 UTC

   We've isolated the root cause to an issue within Durable Objects. Cloudflare have an active status page. We're investigating mitigation options.

4. identified2026-04-02 02:56 UTC

   We are awaiting an update from Cloudflare. As the incident persists, we recommend not deploying new versions of your schema until the incident is resolved to avoid requesting a new Query Engine and encountering a cold start. Workarounds: For Prisma Postgres users we still recommend Direct TCP with connection pooling enabled.

5. monitoring2026-04-02 05:43 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved2026-04-02 09:17 UTC

   The incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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