# Prisma: Increase in Accelerate cold start time

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-01 22:15 UTC · Resolved: 2026-04-02 09:17 UTC · Duration: 11 h
- Updates: 6 · Affected components: Prisma Accelerate, Prisma Postgres
- [Vendor status page: https://stspg.io/nn4tk75c0gyt](https://stspg.io/nn4tk75c0gyt)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2026-04-01 22:15 UTC: Description: We are investigating an issue where Accelerate cold starts have increased. Affected users: US East Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.
- **investigating** 2026-04-01 23:36 UTC: We are continuing to investigate the issue. Affected users: US East, AP Northeast, AP Southeast, US West, EU Central Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.
- **identified** 2026-04-02 00:57 UTC: We've isolated the root cause to an issue within Durable Objects. Cloudflare have an active status page. We're investigating mitigation options.
- **identified** 2026-04-02 02:56 UTC: We are awaiting an update from Cloudflare. As the incident persists, we recommend not deploying new versions of your schema until the incident is resolved to avoid requesting a new Query Engine and encountering a cold start. Workarounds: For Prisma Postgres users we still recommend Direct TCP with connection pooling enabled.
- **monitoring** 2026-04-02 05:43 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-04-02 09:17 UTC: The incident has been resolved.


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Canonical: https://rewindex.com/company/prisma/incidents/clt94y09rc8r · Markdown: https://rewindex.com/company/prisma/incidents/clt94y09rc8r.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/clt94y09rc8r · Generated 2026-10-19T23:15:27.106Z