Companies/Prisma/Incidents

Prisma: Possible Network Degradation for European Region

Affected components: Prisma AcceleratePrisma ConsolePrisma Data Platform ConsolePrisma Postgres

Timeline of updates

1. investigating2025-08-04 10:47 UTC

   Investigating increased error rates due to network degradation of a upstream provider

2. investigating2025-08-04 11:17 UTC

   The upstream provider has identified the issue and are implementing a fix. We are monitoring the situation closely.

3. investigating2025-08-04 11:26 UTC

   Upstream provider is continuing work on a fix. Impacted region appears to be restricted around the Frankfurt data centre.

4. investigating2025-08-04 12:11 UTC

   Upstream provider has mitigated the current impact and continues to work on a fix.

5. monitoring2025-08-04 13:51 UTC

   We continue to monitor the situation.

6. resolved2025-08-04 18:43 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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